Cancellation & refunds

Effective 29 October 2026. All deadlines use elapsed hours before the booking starts, in Accra time. Customers can cancel upcoming bookings from My Bookings, even when no refund is due. Cancelling releases the space immediately.

• Unpaid bookings and pending requests: no cancellation charge. Private-office applications can be cancelled before agreement processing; signed or paid rentals require the manager.
• Workspace day passes: full refund at least 24 hours before the start; no refund with less notice.
• Paid boardroom: full refund at least 24 hours before the start; 50% with at least 12 but less than 24 hours; no refund below 12 hours.
• Conference rooms: full refund at least 168 hours (7 days) before the start; 50% with at least 48 but less than 168 hours; no refund below 48 hours.
• Included boardroom benefits: restore the hours or meeting allowance with at least 24 hours’ notice. Late cancellation uses the allowance. Restored benefits keep their original expiry and do not carry over.
• Booking mistakes: full refund and restored benefits within 10 minutes of creation (or acceptance of a custom quote), provided the booking has not started.
• Monthly coworking: cancelling a daily reservation does not cancel the membership or refund its monthly fee. Contact the team to stop a future renewal before payment; access continues to the paid period’s end. No partial refund after the paid month starts.
• Private offices: the signed rental agreement governs cancellation and early termination.

No refund is due for non-attendance or unused time after a booking starts. Contact the manager for exceptional circumstances or a booking already in progress.

Refund processing

Your cancellation preview shows the amount due, based on verified payments, less amounts already refunded or requested. Eligible refunds enter the finance queue. They are not marked paid until processing is verified. Refunds use the original payment method where supported; Paystack normally takes 3–10 working days after initiation. yecSpace absorbs the original processing fee when a full refund is promised. Finance will contact you if the payment provider requires further details.

If yecSpace cannot provide your space

We offer a full refund or an alternative you explicitly accept. A different room or rate is never substituted without your agreement. Contact the team so the manager can arrange the full refund.

Material changes, shortening a booking or rescheduling must be arranged with the manager. Cancellation terms continue to apply to the original booking; changing dates does not reset its deadline.